Our Continuous Improvement Processes
The Company has developed a management system of continuous improvement processes by which we govern our business to ensure that we continuously improve.
We believe that innovation is the only sustainable competitive advantage, when implemented with correct timing and speed.
2. CUSTOMER AND CONSUMER ENQUIRIES
We have developed an enquiry system to identify and track all internal and external current and potential non-conformances. To prevent recurrences, we implement proactive measures based on learnings from past enquiries.
3. PRODUCT REVIEW
A daily food review is carried out by a panel who evaluates the quality of products manufactured in the previous 24 hours to proactively ensure that all products conform to customer requirements.
4. PERFORMANCE APPRAISALS OF KEY TASKS / VALUE DRIVERS
Key tasks and value drivers are defined for each employee to ensure first line accountability.
5. EDUCATION, TRAINING AND DEVELOPMENT
We enable staff to perform their key tasks and value drivers against clearly outlined and agreed-upon performance standards. Education and training serve as an ongoing effort to develop employees and empower them to meet performance standards.
6. COMMUNICATION / DELEGATION
Open channels of communication help ensure that staff are aligned with and drive the company’s goals and objectives.
7. INTEGRATED INDEPENDENT AUDITS
Independent audits empower us to align with international performance standards, and enhance our operational and functional performance to achieve goals and objectives set within the company.
8. BUSINESS PROCESS VALUE CHAIN MAPPING
We have developed a systematic process approach built on first line accountability, with all processes and systems clearly identified.
9. MONTHLY REVIEW PAPERS
On a monthly basis, all value drivers are assessed against action plans. Non-conformance is flagged and addressed.
10. DOCUMENT MANAGEMENT AND RECORD CONTROL
All internal, customer, partner, and supplier activities, are recorded and tracked to improve clarity, transparency and control.